1. Introduction
Strpricely, Inc. ("Strpricely," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit strpricely.com or use our short-term rental pricing and compliance automation platform (the "Service").
By accessing or using the Service, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Service.
2. Information We Collect
2.1 Information You Provide Directly
- Account registration: name, email address, company name, phone number, and password.
- Billing information: payment card details processed securely by our payment processor (we do not store full card numbers).
- Support communications: messages, attachments, and context you send when contacting our support team.
- Property and listing data: STR property addresses, listing identifiers, platform credentials (stored encrypted), and pricing rules you configure.
2.2 Information Collected Automatically
- Usage data: pages visited, features used, actions performed, and timestamps.
- Device and browser data: IP address, browser type and version, operating system, and referring URL.
- Cookies and similar technologies: see Section 7 for details.
2.3 Information from Third Parties
When you connect your Airbnb, Vrbo, or property management system (PMS) accounts, we receive data from those platforms pursuant to their APIs and your authorization, including listing details, booking data, and pricing history. We use this data solely to provide and improve the Service.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Service, including dynamic pricing recommendations and occupancy tax compliance monitoring.
- Process transactions and send related information such as invoices and receipts.
- Respond to comments, questions, and requests, and provide customer support.
- Send you technical notices, updates, security alerts, and administrative messages.
- Send marketing communications, subject to your communication preferences; you may opt out at any time.
- Monitor and analyze usage patterns to improve the Service.
- Detect, investigate, and prevent fraudulent transactions and other illegal activities.
- Comply with legal obligations.
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- Service providers: We share data with vendors who perform services on our behalf (cloud hosting, payment processing, analytics, customer support) under contractual confidentiality obligations.
- Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset.
- Legal requirements: We may disclose your information if required by law, subpoena, or other legal process, or if we believe disclosure is necessary to protect rights, property, or safety.
- With your consent: We may share your information for any other purpose with your explicit consent.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting [email protected]. We may retain certain information as required by law or for legitimate business purposes such as resolving disputes and enforcing agreements.
6. Security
We implement industry-standard technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include TLS encryption in transit, AES-256 encryption at rest for sensitive credentials, and role-based access controls. No method of transmission over the Internet is 100% secure; we cannot guarantee absolute security.
7. Cookies
We use cookies and similar tracking technologies to enhance your experience. For full details on the cookies we use and how to control them, please read our Cookie Policy.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data.
- Portability: Request transfer of your data in a machine-readable format.
- Objection / Restriction: Object to or request restriction of certain processing activities.
- Withdraw consent: Where processing is based on consent, withdraw it at any time.
To exercise any of these rights, contact us at [email protected]. We will respond within the timeframe required by applicable law.
9. Children's Privacy
The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Strpricely, Inc.
333 SE 2nd Avenue, Suite 2600
Miami, FL 33131
[email protected]
+1 (305) 555-0201
